Order Processing and Shipping Info
Orders may be placed over the phone, by mail, via email or in person at Southwest Roundup Studio Gallery in San Juan Bautista, CA. All items on each order will ship at one time. No items will be shipped until entire order can be filled.
We accept Visa, MasterCard, check or cash. No COD’s. Your credit card will be charged at time of order in most cases. However, depending on items ordered and weight, we may delay processing the charge card until proper freight fees can be obtained. You will be notified of the freight fees and total amount prior to us processing the charge.
Custom orders required a 50% deposit at time of order, and the balance will be charged to your card when shipped. We currently do not accept orders from outside the USA.
We generally ship UPS, USPS and FedEx within the continental USA. We do not ship outside of the USA. Customer is responsible for shipping and any handling charges.
Because some home furnishings or lighting fixtures are heavier and bulkier than most, shipping costs are higher. A shipping surcharge may be added to the item price. The shipping surcharge is in addition to the standard shipping charges. You will be notified in advance if a shipping surcharge is required.
Availability and Delivery Times
Southwest Roundup Studio Gallery offers individual handcrafted items from individual artists and craftspeople. Some of the items shown on the site are made based on orders received. Thus, additional time is needed to create your specific piece. Our average delivery time on custom made items is 4 to 6 weeks. However, some items may take longer. We will discuss the delivery time with you when you order. Items available in the Gallery are shipped to you within 1 week.
All items ship directly from Southwest Roundup in San Juan Bautista, CA. We inspect each item for quality and insure to the best of our ability that you receive exactly what you ordered.
As all of our items are individually handcrafted, each piece may vary somewhat but will be created to the same overall design as shown in the photos on our site. Our items are not mass produced thus they have an individualized look and feel which appeals to customers who appreciate the “handmade” look.
Please choose items carefully when ordering. We do try and give accurate descriptions of each item shown. If you have any questions however about a specific item, please contact us and we will be glad to discuss each item in detail. You may contact us by phone or email us at firstname.lastname@example.org.
After receiving your item should you feel a return is necessary or an item was damaged in shipment, please contact us immediately via phone or email at email@example.com. We will give you a “return authorization” as needed. Your return must be made within 10 days of our shipment date. Item must be well packaged, pre-paid (we suggest insurance) and include the packing slip return form filled out appropriately including your name and phone number. No COD’s will be accepted. Returned item is for exchange or store credit only. No cash or check refunds; no credit card refunds are processed. Shipping and handling costs are not refundable.
We do not offer any exchange privileges on special order/custom made items in any category. Contact us immediately if your merchandise was damaged in shipment.
Special Custom Orders
Please contact us by phone or email to discuss any custom made furniture or items you may require. Or you may prefer to visit us in San Juan Bautista, CA. We will be glad to set an appointment time with you to discuss your needs in person. We will also be glad to contact you by phone.
Payment terms on custom orders require a 50% non-refundable deposit at time of order with the balance payable prior to shipment including normal freight and handling charges along with sales tax on shipments within California. However, on custom orders, we will outline the specifics involved with you, issue a written quote for you to approve prior to ordering. Please contact us if you require a custom made item.
Contents of Site
We make every effort to accurately describe all items and photograph as closely as possible all colors to assist you in making your selections. We cannot guarantee your ability to view each item accurately, however. Please feel free to phone us or email us at firstname.lastname@example.org with any questions you may have prior to placing an order. Remember, each item is handmade and can vary somewhat. Many items and colors are often slightly different but we will strive to select the perfect color choice you have requested.
Although we made every effort to eliminate any errors in typing, pricing, dimensions or availability, we do reserve the right to refuse or cancel any order placed based on incorrect information. Our “Vintage” category items are normally one-of-a-kind. We try and update our site the same day a one-of-a-kind item has been sold. We strive to give you accurate and current information.