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Southwest Roundup wants you to know that whether you are ordering online or just browsing, your privacy is very important to us. We make every effort to insure your security when ordering on line which allows you to make purchases without having to worry about the safety of your credit card transactions.
SECURITY
For your safety and security we use a secure server to encrypt all of your information and do not store your credit card information on our website. You will need to reenter your credit card number each time you make a purchase with us.
INFORMATION USE
Contact information such as email address, telephone number and physical address obtained from your user registration may be used to send you information about Southwest Roundup, new features, new services or special offers from time to time. We will not share your email address, physical address or telephone number with any third party. Your information remains private with Southwest Roundup. Your phone number supplied online will only if used to contact you if there is a question regarding an order placed online.
IP ADDRESS & COOKIES
We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of our site.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. They make it possible for us to recognize your browser when you visit. In order to purchase items from this site, your browser must be set to accept cookies.
We may collect and share information about the pages that you visit on our site, but this information is not personally identifiable.
YOUR AGREEMENT
By using our website or placing an order with us, you agree to the collection and use of information as outlined in our policies noted above.
ORDER PROCESSING and SHIPPING INFO
Orders may be placed online securely with Southwest Roundup.
Custom items require personal discussion with Southwest Roundup and may result in placing an order over the phone. You may email us through the website with any questions on custom items. cs@southwestroundup.com.
Web orders will receive an email confirmation following the placement of your order. You will also receive your order number on the confirmation. Please print a copy for your records. You will need to reference your order number in case of questions. You may email us with any questions or changes. We will try to assist you prior to shipping out your order.
All items on each order will ship at one time. No items will be shipped until entire order can be filled.
PAYMENT METHODS
 We accept Visa and MasterCard. No COD’s. Your credit card will be charged at time of order. Custom orders require a 50% deposit at time of order and the balance will be charged to your card when shipped. We currently do not accept orders from outside the USA.
SHIPMENT METHODS
We generally ship UPS, USPS and FedEx within the continental USA. We do not ship outside of the USA. Customer is responsible for shipping and any handling charges.
Shipping and Handling Rates 2/13/07
(continental US only)
| If your items total |
 |
Add |
| Up to $24.99 |
$6.95 |
| $25.00 to $49.99 |
$9.95 |
| $50.00 to $99.99 |
$15.95 |
| $100.00 to $199.99 |
$24.95 |
| $200.00 to $249.99 |
$28.95 |
| $250.00 and over |
15% of total |
Note: Because some home furnishings or lighting fixtures are heavier and bulkier than most, shipping costs are higher. A shipping surcharge has been indicated on these items along with the item price. The shipping surcharge is in addition to the standard shipping charges. Any surcharge is shown in parenthesis.
Note: Larger items such as doors, furniture, lighting and some accessories require special handling freight. You will see a notation in brackets after these items. Please contact us directly on these items to discuss options. Selected larger items may not be shippable, but can be purchased and picked up only at Southwest Roundup in San Juan Bautista, CA. Contact us directly to discuss these situations. You will see a notation in brackets after these items. cs@southwestroundup.com.
AVAILABILITY and DELIVERY TIMES
Southwest Roundup offers individual handcrafted items from artists and craftspeople. The majority of items are made based on orders received. Thus, additional time is needed to create your specific piece. Our average delivery time is 4 to 6 weeks. Some items take longer. Please check specific item listing for the estimated delivery time.
All items ship directly from Southwest Roundup in San Juan Bautista, CA. We inspect each item for quality and insure to the best of our ability that you receive exactly what you ordered.
RETURN POLICY
As all of our items are individually handcrafted, each piece may vary somewhat but will be created to the same overall design as shown in the photos. Our items are not mass produced thus they have an individualized look and feel which appeals to customers wanting the "handmade" look.
Please choose your items carefully when ordering. We do try to give accurate descriptions of each item shown. If you have any questions, however about a specific item, please feel free to email us prior to ordering. cs@southwestroundup.com.
Should you feel a return is necessary or an item was damaged in shipment, your return must be made within 10 days of our shipment date. Item must be well packaged, pre-paid (we suggest insurance) and include the packing slip return form filled out appropriately including your name and phone number. No COD’s will be accepted. Returned item is for exchange only. No cash refunds or credit card refunds are processed. Shipping and handling costs are not refundable.
We do not offer any exchange privileges on special order/custom made items in any category. Contact us immediately if your merchandise was damaged in shipment. cs@southwestroundup.com.
SPECIAL CUSTOM ORDERS
Customers may contact us by email to discuss any custom made furniture or doors you may require. Or you may prefer to visit us in San Juan Bautista, CA. We will be glad to set an appointment time with you to discuss your needs in person. Or we will be glad to contact you by phone.
Payment terms on custom orders require a 50% non-refundable deposit at time of order with the balance payable prior to shipment including normal freight and handling charges along sales tax on shipments within California. However, on custom orders, we will outline the specifics involved with you, issue a written quote for you to approve prior to ordering. Please contact us if you require a custom made item.
CONTENTS OF SITE
We make every effort to accurately describe all items and photograph as closely as possible all colors to assist you in making your selections. We cannot guarantee your ability to view each item accurately, however. Please feel free to email us with any questions you may have prior to ordering. cs@southwestroundup.com.
Although we make every effort to eliminate any errors in typing, pricing, dimensions or availability, we do reserve the right to refuse or cancel any order placed based on incorrect information. Our Vintage Category items are normally one-of-a-kind. You will be notified immediately if the item has been sold.
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